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FAQ

How do I place a wholesale order for my retail store?

We would love to speak with you about carrying Baci products at your store! Please contact us at sales@bacichocolatier.com to reach the Wholesale department.

What makes your confections different from the others?

We are a small, Sonoma County producer. Our entire, award-winning collection is handcrafted in small batches, using only the finest quality, raw materials, meticulously sourced from small, local farmers and producers. We use only the finest chocolate. We never use any artificial ingredients, colors, or preservatives. 

Do you use any organic ingredients?

Yes, we use as many organic ingredients as possible!

Do your products have partially-hydrogenated fats or oils?

No, we use all natural ingredients, which means no hydrogenated or partially-hydrogenated fats or oils.

What allergens are contained in your products?

All of our products are manufactured on equipment that processes peanuts, tree nuts, and milk. In additional all of our products with chocolate contain soy lecithin, which is an emulsifier, preventing the cocoa butter from separating from the cocoa mass, and potassium sorbate, which is a natural, fruit-based stabilizer.

Can I mix and match truffles?

Yes, you can create a custom assortment of truffles in a 2, 4, 5, or 12-piece box by emailing our Chocolate Concierge Department at sales@bacichocolatier.com.

What if I want all dark or all milk chocolate truffles?

We have a 5 & 12-piece box of both dark chocolate truffles and milk chocolate truffles. If you would like to create a custom assortment, please email our Chocolate Concierge Department at sales@bacichocolatier.com.

I had a truffle collection that I do not see on your website anymore. Where did it go?

We have seasonal collections that are available only during specific months due to the seasonal ingredients we use in the truffles. Check back frequently for new collections!

How is my order shipped?

If your order is shipping to a warm location, then shipping will be upgraded to 2-Day Air to make sure your chocolate does not melt in transit. Highly perishable items like our artisan truffles are also upgraded. 

When is my order shipped? 

Due to the delicate nature of our confections, and to ensure you receive only the freshest product available, please allow a 2-6 day lead time from the date of order until shipment.

Do I still pay $5 shipping?

Yes. Regardless of the size of your order, shipping is always $5, including 2-Day Air, anywhere in the US. Shipments to warm locations, however, requires an additional $5 to cover the cost of adding ice packs to protect your order.

Where is my order? How can I track a package?

When you place your order on the website, if you provide an email address, you will receive an email on the evening that your package(s) ships out from our kitchen. This email will contain the tracking number for the package(s), which you can then use to track your package(s).

Can you explain the shelf life of your products?

“Shelf life” refers to the length of time the product will remain fresh after you receive it. Petits Fours in our collection will remain fresh for 30 days. Artisan truffles have a shelf life of 14 days. All Baci products (sauces, truffles, petits fours) should be stored in the refrigerator until ready to enjoy. For the best tasting experience, bring these confections to room temperature before indulging. Shelf life of our craft caramels are 8-weeks. Your caramels can be stored at room temperature (ideally 65-67 degrees Fahrenheit). 

The Chocolate Cabernet Couverture isn’t pouring very well out of the bottle, what should I do?

For a perfect pour, please allow the couverture to return to room temperature, or run the neck of the bottle under hot water for 30-seconds. That should do it. For a beyond extraordinary tasting experience, gently warm your sauce before serving.

What is your return policy?

If you are unsatisfied in any way with any of our perishable products, please contact our Chocolate Concierge Department at sales@bacichocolatier.com and we will do anything we can to make your experience with Baci Chocolatier a pleasant one.

2018 GOOD FOOD AWARDS WINNER

BACI Chocolatier was named a 2018 GOOD FOOD AWARDS WINNER.  

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